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There will be a routine maintenance outage on buy NSW Supplier Hub and eTendering from 5.00 pm Friday 3 May until midnight Sunday 5 May. Access and responding to opportunities will be unavailable during this time.

 

 

Customer Service / HPE 3PAR Storage Maintenance Support - DICT/24920-2

RFT ID DICT/24920-2
RFT Type Open Tenders
Published 11-Apr-2024
Closes 7-May-2024 5:00pm
Category Infrastructure and network
Agency Digital & ICT


Contact Person
Tracey Harland
Phone: 02 6332 8384
tracey.harland@customerservice.nsw.gov.au

Tender Details

Spatial Services manages a large repository of data, with mission critical data being stored on HPE 3PAR technology. As such, this is a critical piece of infrastructure which needs ongoing support and maintenance.

Scope of Services

Services to be provided include:

  • Patching of HPE 3PAR 8400 controller firmware
  • Support for zero-day vulnerabilities impacting the HPE 3PAR 8000 controllers
  • Support in the instance that there is a failure of the HPE 3PAR 8000 controllers

Out of Scope

  • Replacement of failed disks in the HPE 3PAR 8000 disk sub systems

Reporting

  • Usage report to be generated quarterly and provided on request

Geographical coverage

  •  HPE 3PAR 8000 systems in the Spatial Services Data centre location in Bathurst
  • HPE 3PAR 8000 systems in the Silverwater Government Data Centre in Sydney

Please refer to DICT/24920 RFT Attachment 1 - Statement of Requirements for full details.

Only Suppliers listed under the ICT Services Scheme (SCM0020), Category 01 are eligible to apply for this Request.

Location

Refer to Additional Details / Instructions

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

Scope of Services

Services to be provided include:

  • Patching of HPE 3PAR 8400 controller firmware
  • Support for zero-day vulnerabilities impacting the HPE 3PAR 8000 controllers
  • Support in the instance that there is a failure of the HPE 3PAR 8000 controllers

Out of Scope

  • Replacement of failed disks in the HPE 3PAR 8000 disk sub systems

Reporting

  • Usage report to be generated quarterly and provided on request

Geographical coverage

  •  HPE 3PAR 8000 systems in the Spatial Services Data centre location in Bathurst
  • HPE 3PAR 8000 systems in the Silverwater Government Data Centre in Sydney

 

Only Suppliers listed under the ICT Services Scheme (SCM0020), Category 01 are eligible to apply for this Request.

Conditions for Participation

Only Suppliers listed under the ICT Services Scheme (SCM0020), Category 01 are eligible to apply for this Request.


Multi Agency Access

No

Participation Instructions

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